Waggie Tails - Dog Walking and Pet Care in Mid Sussex

Frequently Asked Questions

How does dog walking work if I am not at home?

We visit you at your home for an initial consultation to meet your dog and collect keys. We then go to your home at the agreed time, take your dog out for a walk, and ensure that the house is locked on leaving.


Can you spend time with my dog in the house?

Yes. You book whatever duration of visit is required. We can combine a walk with time spent playing in the house or garden, or cleaning up puppy toilet accidents!.


Can you provide references?

Yes, we can provide references from clients who have been using our services.


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What time will my dog be walked?

We cannot walk a dog at exactly the same time each day. We will ask you for an earliest and latest walk starting time for your dog e.g. 10am to 3pm, and we will commence the walk within the agreed times. If we walk your dog with another one, he may be out of the house for longer than the booked time, and we may collect or return a dog slightly outside of the agreed times in order to account for travelling time to and from the other dog owner's property.


Are you insured?

Yes, we have public liability to £3,000,000, animal care covering some vet fees and loss of key cover.

Will my key be kept securely?

Yes. Keys will be kept in a secure place and always separate from any address details. For your security, keys are labelled only with a code number (not your name, address or pet's name). If you have had new keys cut, please test to make sure they work.


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Do you charge for the home consultation?

No. We offer a free consultation at a day and time convenient to yourself in your own home.


Do you work 7 days a week?

We walk dogs in all weathers (subject to safety) 7 days a week including Bank Holidays. Please note that extra charges may apply for dog walking on Bank Holidays. On very hot days, it may be preferable to do a short walk or toilet break in the garden, and then play with the dog indoors for the rest of the visit.


Do you provide services at short notice?

We do our best to provide services at short notice, but we are a small business, and sometimes we may be fully booked.

How much do you charge?

This depends on the number of pets, the exact requirements and also the frequency of the visits. We will confirm the full charges at the pet assessment appointment. For details of our prices click here

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Copyright ©2011www.waggie-tails.co.uk
Vanessa King trading as waggie-tails.co.uk

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