Waggie Tails - Terms and Conditions
In this contract the following expressions have the following respective
meanings unless the context otherwise requires:
“We”, "Us", “Ourselves” or “Our” means Vanessa King trading as
"Customer" means the person or company identified as the pet owner.
“Animals” means any dog, cat or other animal in our care as part of any
service offered by us.
"Services" means Dog Walking and any other service as set out on our
website and /or specifically requested by the customer.
"Website" means the Website
www.waggie-tails.co.uk and any other sub site owned or managed by
The terms and conditions are incorporated into each agreement entered
into between us and the customer whether or not any order or
instruction, verbal or written, or any other document which the customer
may have signed makes reference to these terms.
Any form of order or instruction from the customer shall be considered
as acceptance of these terms & conditions.
All services offered by us are subject to charges. These charges are set
out on our website and are subject to change and amendment at any time
and without prior notice.
All charges are subject to busy period surcharges; these cover bank
holidays and the period between Christmas and New Year.
The customer shall be deemed to accept that there is a charge for our
services when they enter into a contract, written or verbal, to request
The customer shall be responsible for any veterinary bills, no matter
how incurred, together with any additional bills for our time and
effort, whilst the animals are in our care.
3. Terms of payment
Payments can be made by cash or via direct bank transfer.
All payments to us hereunder shall be made in pounds and shall be for
the full value of the invoice issued.
Invoices shall be payable in accordance with the payment terms discussed
with the customer and printed at the foot of every invoice.
We reserve the right to withhold our services, without notice, if an
invoice remains unpaid.
4. Vaccinations & Health
We will need to see proof that the customer’s animals in our care have
their vaccinations up to date. All dogs MUST be vaccinated/up to date
with their inoculations for distemper, hepatitis, leptospirosis, parvo
virus and parvo influenza. Vaccination against Kennel Cough is highly
recommended and essential for any dog that has previously been kennel
All customers’ animals shall be up to date with anti-flea and
anti-wormers. If any animal is found to have any type of infestation
including, but not limited to, mange, then the customer shall be liable
for the costs of such treatment and the deep clean cost of any area the
animal has been.
5. Emergency Contact Requirements
The client must provide us with the name and contact number of someone
capable of making a decision relating to the animal(s) in an emergency.
If the contact is not immediately available to us via the contact
details you have supplied, we reserve the right to consult with a
veterinary surgeon and then make a decision which is in the best
interests of the animal.
No booking will be considered to be confirmed until a consultation has
been carried out between us and the customer and the Services Agreement
Contract has been completed in full and signed by the customer.
If the customer has booked a service that requires us to look after the
animal in the customer’s home then the client must provide all items
necessary for animals to be adequately cared for in the client's
absence. (i.e., food, medication, cat litter etc). Should animals
require any additional supplies whilst in the care of us, these will be
purchased and added to the bill.
We make our best endeavours to ensure that there is no damage to your
property whilst we are staying in your home but we shall not be held
responsible for any damage, break-ins, accidents or breakdowns.
If it is necessary for keys to be picked up or dropped off in order to
complete an assignment we will charge for this accordingly as set out on
the website. We will not be held responsible for any costs, including
but limited to, replacement keys, replacement locks, locksmiths callouts
etc, should the key be lost or mislaid in anyway.
The Control of Dogs Order 1992 mandates that any dog in a public place
must wear a collar with the name and address including post code of the
owner engraved or written on it or engraved on a tag, whether the dog is
chipped or not. We will provide a tag with our contact name and details
for the duration of any dog walk we provide. We shall not be responsible
for any collar or tag when any service provided is in your home.
If your pet is micro-chipped it is the customer’s responsibility to
ensure that www.petlog.co.uk hold
their correct details as in the unlikely event that your dog is lost we
would be unable to collect or retrieve if the details that we hold on
file are not the same as those held by petlog.
It is the customer’s responsibility to disclose to us immediately and
fully of any quality or characteristic of your animal which might make
them unsuitable for any of our services including behavioural or health
problems, anti-social behaviour including aggression.
Failure on the part of the owner to disclose any matter which might
render owner’s animal unsuitable for group dog walking will be deemed a
material omission amounting to a fundamental breach of our agreement.
Should we find an animal to be aggressive or negatively to another
animal or to ourselves or other people we shall terminate the service
with immediate effect and return the animal to yourselves or to the
contact you have nominated to us. No refund shall be considered under
Should the customer cancel a walk at short notice then there shall be a
25% cancellation fee. This shall be payable when invoiced. Short notice
shall be deemed to be 24 hours or less from the time and date of the
If we have to cancel due to any unforeseen circumstances, such as
illness, I will endeavour to give you as much notice as possible.
8. Withdrawal of Services
We reserve the right to withdraw or withhold our services at anytime if
any invoice remains outstanding or there are any other unresolved
disputes between us and the customer.
We shall be under no obligation to advise you that we have withdrawn our
service and we shall be under no obligations as far as any compensation
to the customer in terms of any costs incurred either directly or
indirectly as a result of our actions.
We are insured for Public Liability, however wherever possible pets
should be insured by the customer. We reserve the right to refuse a
booking for any animal which is not insured.
We will care for your animal as you would, and whilst we will make every
effort to ensure your pet is well looked after in your absence, we
cannot be held liable for any loss, injury or death to a pet either
inside or outside of the home whilst in our care.
Our insurance for 3rd party damage has a £100 excess and should your
animal be deemed responsible for any claim we are required to make this
excess shall be the sole responsibility of the customer.
We reserve the right to cancel or withdraw any service to customers with
disruptive animals or animals that persistently cause damage to
property, either ours or a 3rd parties, with immediate effect.
10. Dog walking
All animals being walked will undergo a trial period to ensure that they
are adequately trained and socialised. We reserve the right to cancel
the contract at any time & with immediate effect if the dog does not
respond well to the walker and/or other dogs.
We will only walk an animal off lead if we have your specific permission
as agreed at the time of the consultation; however we shall not be held
responsible if your animal fails to respond to a recall command.
Should we incur additional costs in our efforts to relocate and capture
your animal then any costs shall be passed to the customer.
The walker will apply personal judgment and cut short a walk if
necessary because of extreme weather conditions including, but not
limited to, heat, thunder storms, etc, for the safety of both the dogs
and the walker.
If animal requires a quick towelling off after walks towels must be
provided and left by the front door. The customer shall be responsible
for the subsequent washing of any towel or other item left to clean the
11. Data Protection Act
Any personal information you give us under the terms of any agreement
between us and the customer and any other information supplied to us
shall always be treated in accordance with the data protection act.
We will hold your personal data on our computer systems but it shall
only be held in files that are password protected and access to this
information shall be restricted to authorised employees only.
Your data will never be stored on any laptop or other device that shall
be removed from our premises except in exception circumstances where the
item may require repairs at an authorised dealer. Should this occur no
passwords that access the customers details shall be given to the
When the storage device used to keep your data has passed it useful life
the data storage shall be destroyed in a manner that prevents the data
from being removed from the device at any time in the future.
We will not pass your personal information on to any 3rd party apart
from if required by a Police Officer, an Officer of the Court or HM
Customs and Revenue. We will always advice you that we have passed any
information on to an authority unless specifically requested not to by
the legal authorities.
These terms and conditions, and as amended from time to time, together
with any document expressly referred to in any of the terms, contains
the entire agreement between the parties relating to the subject matter
covered and supersede any previous agreements, arrangements,
undertakings or proposals, written or verbal, between the parties in
relation to such matters.
No verbal explanation or verbal information given by any party shall
alter the interpretation of these terms and conditions.
Each party confirms that, in agreeing to these terms and conditions, it
has not relied on any representation save insofar as the same has
expressly been made a representation in these terms and conditions and
agrees that it shall have no remedy in respect of any misrepresentation
which has not become a term of these terms and conditions save that the
agreement of each party contained in this.
The invalidity, illegality or unenforceability of any provision of these
terms and conditions shall not affect or impact the continuation in
force of the remainder of these terms and conditions.
Nothing in these terms and conditions shall be construed as creating a
partnership or joint venture of any kind between the parties or as
constituting either party as the agent of the other party for any
purpose whatsoever and neither party shall have the authority or power
to bind the other party or to contract in the name of or create a
liability against the other party in any way or for any purpose.
These terms and conditions shall be governed by and construed in
accordance with United Kingdom and Northern Ireland law and the parties
hereby submit to the non-exclusive jurisdiction of the United Kingdom
courts in respect of any dispute or matter arising out of or connected
with these terms and conditions.
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