Waggie Tails - Terms and Conditions

1. Introduction

In this contract the following expressions have the following respective meanings unless the context otherwise requires:

“We”, "Us", “Ourselves” or “Our” means Vanessa King trading as waggie-tails.co.uk.

"Customer" means the person or company identified as the pet owner.

“Animals” means any dog, cat or other animal in our care as part of any service offered by us.

"Services" means Dog Walking and any other service as set out on our website and /or specifically requested by the customer.

"Website" means the Website www.waggie-tails.co.uk and any other sub site owned or managed by us.

The terms and conditions are incorporated into each agreement entered into between us and the customer whether or not any order or instruction, verbal or written, or any other document which the customer may have signed makes reference to these terms.

Any form of order or instruction from the customer shall be considered as acceptance of these terms & conditions.

2. Charges

All services offered by us are subject to charges. These charges are set out on our website and are subject to change and amendment at any time and without prior notice.

All charges are subject to busy period surcharges; these cover bank holidays and the period between Christmas and New Year.

The customer shall be deemed to accept that there is a charge for our services when they enter into a contract, written or verbal, to request our services.

The customer shall be responsible for any veterinary bills, no matter how incurred, together with any additional bills for our time and effort, whilst the animals are in our care.

3. Terms of payment

Payments can be made by cash or via direct bank transfer.

All payments to us hereunder shall be made in pounds and shall be for the full value of the invoice issued.

Invoices shall be payable in accordance with the payment terms discussed with the customer and printed at the foot of every invoice.

We reserve the right to withhold our services, without notice, if an invoice remains unpaid.

4. Vaccinations & Health

We will need to see proof that the customer’s animals in our care have their vaccinations up to date. All dogs MUST be vaccinated/up to date with their inoculations for distemper, hepatitis, leptospirosis, parvo virus and parvo influenza. Vaccination against Kennel Cough is highly recommended and essential for any dog that has previously been kennel boarded.

All customers’ animals shall be up to date with anti-flea and anti-wormers. If any animal is found to have any type of infestation including, but not limited to, mange, then the customer shall be liable for the costs of such treatment and the deep clean cost of any area the animal has been.

5. Emergency Contact Requirements

The client must provide us with the name and contact number of someone capable of making a decision relating to the animal(s) in an emergency. If the contact is not immediately available to us via the contact details you have supplied, we reserve the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.

6. Bookings

No booking will be considered to be confirmed until a consultation has been carried out between us and the customer and the Services Agreement Contract has been completed in full and signed by the customer.

If the customer has booked a service that requires us to look after the animal in the customer’s home then the client must provide all items necessary for animals to be adequately cared for in the client's absence. (i.e., food, medication, cat litter etc). Should animals require any additional supplies whilst in the care of us, these will be purchased and added to the bill.

We make our best endeavours to ensure that there is no damage to your property whilst we are staying in your home but we shall not be held responsible for any damage, break-ins, accidents or breakdowns.

If it is necessary for keys to be picked up or dropped off in order to complete an assignment we will charge for this accordingly as set out on the website. We will not be held responsible for any costs, including but limited to, replacement keys, replacement locks, locksmiths callouts etc, should the key be lost or mislaid in anyway.

The Control of Dogs Order 1992 mandates that any dog in a public place must wear a collar with the name and address including post code of the owner engraved or written on it or engraved on a tag, whether the dog is chipped or not. We will provide a tag with our contact name and details for the duration of any dog walk we provide. We shall not be responsible for any collar or tag when any service provided is in your home.

If your pet is micro-chipped it is the customer’s responsibility to ensure that www.petlog.co.uk hold their correct details as in the unlikely event that your dog is lost we would be unable to collect or retrieve if the details that we hold on file are not the same as those held by petlog.

It is the customer’s responsibility to disclose to us immediately and fully of any quality or characteristic of your animal which might make them unsuitable for any of our services including behavioural or health problems, anti-social behaviour including aggression.

Failure on the part of the owner to disclose any matter which might render owner’s animal unsuitable for group dog walking will be deemed a material omission amounting to a fundamental breach of our agreement.

Should we find an animal to be aggressive or negatively to another animal or to ourselves or other people we shall terminate the service with immediate effect and return the animal to yourselves or to the contact you have nominated to us. No refund shall be considered under these circumstances.

7. Cancellations

Should the customer cancel a walk at short notice then there shall be a 25% cancellation fee. This shall be payable when invoiced. Short notice shall be deemed to be 24 hours or less from the time and date of the cancelled walk.

If we have to cancel due to any unforeseen circumstances, such as illness, I will endeavour to give you as much notice as possible.

8. Withdrawal of Services

We reserve the right to withdraw or withhold our services at anytime if any invoice remains outstanding or there are any other unresolved disputes between us and the customer.

We shall be under no obligation to advise you that we have withdrawn our service and we shall be under no obligations as far as any compensation to the customer in terms of any costs incurred either directly or indirectly as a result of our actions.

9. Insurance

We are insured for Public Liability, however wherever possible pets should be insured by the customer. We reserve the right to refuse a booking for any animal which is not insured.

We will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, we cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

Our insurance for 3rd party damage has a £100 excess and should your animal be deemed responsible for any claim we are required to make this excess shall be the sole responsibility of the customer.

We reserve the right to cancel or withdraw any service to customers with disruptive animals or animals that persistently cause damage to property, either ours or a 3rd parties, with immediate effect.

10. Dog walking

All animals being walked will undergo a trial period to ensure that they are adequately trained and socialised. We reserve the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.

We will only walk an animal off lead if we have your specific permission as agreed at the time of the consultation; however we shall not be held responsible if your animal fails to respond to a recall command.

Should we incur additional costs in our efforts to relocate and capture your animal then any costs shall be passed to the customer.

The walker will apply personal judgment and cut short a walk if necessary because of extreme weather conditions including, but not limited to, heat, thunder storms, etc, for the safety of both the dogs and the walker.

If animal requires a quick towelling off after walks towels must be provided and left by the front door. The customer shall be responsible for the subsequent washing of any towel or other item left to clean the animal.

11. Data Protection Act

Any personal information you give us under the terms of any agreement between us and the customer and any other information supplied to us shall always be treated in accordance with the data protection act.

We will hold your personal data on our computer systems but it shall only be held in files that are password protected and access to this information shall be restricted to authorised employees only.

Your data will never be stored on any laptop or other device that shall be removed from our premises except in exception circumstances where the item may require repairs at an authorised dealer. Should this occur no passwords that access the customers details shall be given to the repairer.

When the storage device used to keep your data has passed it useful life the data storage shall be destroyed in a manner that prevents the data from being removed from the device at any time in the future.

We will not pass your personal information on to any 3rd party apart from if required by a Police Officer, an Officer of the Court or HM Customs and Revenue. We will always advice you that we have passed any information on to an authority unless specifically requested not to by the legal authorities.

12. Miscellaneous

These terms and conditions, and as amended from time to time, together with any document expressly referred to in any of the terms, contains the entire agreement between the parties relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or verbal, between the parties in relation to such matters.

No verbal explanation or verbal information given by any party shall alter the interpretation of these terms and conditions.

Each party confirms that, in agreeing to these terms and conditions, it has not relied on any representation save insofar as the same has expressly been made a representation in these terms and conditions and agrees that it shall have no remedy in respect of any misrepresentation which has not become a term of these terms and conditions save that the agreement of each party contained in this.

The invalidity, illegality or unenforceability of any provision of these terms and conditions shall not affect or impact the continuation in force of the remainder of these terms and conditions.

Nothing in these terms and conditions shall be construed as creating a partnership or joint venture of any kind between the parties or as constituting either party as the agent of the other party for any purpose whatsoever and neither party shall have the authority or power to bind the other party or to contract in the name of or create a liability against the other party in any way or for any purpose.

These terms and conditions shall be governed by and construed in accordance with United Kingdom and Northern Ireland law and the parties hereby submit to the non-exclusive jurisdiction of the United Kingdom courts in respect of any dispute or matter arising out of or connected with these terms and conditions.



Copyright ©2011www.waggie-tails.co.uk
Vanessa King trading as waggie-tails.co.uk

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